Return Policy Page

Return Policy for Songuyo.com

Effective date: 01-09-2023

At Songuyo.com, we want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a hassle-free return policy to provide you with peace of mind. Please read this Return Policy carefully to understand the guidelines for returning products purchased from our website.

1. Eligibility for Returns:
   - To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
   - Certain products, such as personalized items or items marked as non-returnable, may not be eligible for return. Please check the product description for any specific return restrictions.

2. Return Process:
   - To initiate a return, please contact our support team at support@songuyo.com within  5 - 7 days of receiving the product.
   - Our support team will guide you through the return process and provide you with a return authorization and shipping instructions.
   - You are responsible for securely packaging the product to prevent damage during transit.

3. Reviewer Team Inspection:
   - Upon receiving the returned product, our reviewer team will inspect it within 5-7 working  days to confirm its condition.
   - If the product shows signs of tampering or misconduct, it will be returned to your designated pickup station, and you will be notified of the decision.
   - If the product passes the inspection, we will proceed with the refund process.

4. Refund Process:
   - If the product passes the reviewer team's inspection, we will initiate the refund process within 3 days.
   - Refunds will be issued in the same payment method used for the original purchase.
   - In some cases, we may also refund both the product cost and the shipping fees.

5. Return Shipping Costs:
   - If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.
   - If the return is due to a change of mind or other reasons not related to our error, you will be responsible for the return shipping costs.

6. Tracking and Delivery Confirmation:
   - We recommend using a trackable shipping method and obtaining a delivery confirmation for your return shipment. This will ensure the package reaches us safely.

7. Return Status Updates:
   - You can check the status of your return by contacting our support team or referring to the return tracking details provided to you.

8. Changes to Return Policy:
   - We may update this Return Policy from time to time. Any revisions will be posted on this page with an updated effective date. Please review this policy periodically.

If you have any questions or need assistance with a return, please reach out to our support team at support@songuyo.com Thank you for shopping with Songuyo.com, and we appreciate your understanding of our return procedures!